What is the process?
Once you have purchased your e-design package you will receive a “welcome” email and questionnaire within 24 hours from the time of purchase. (check your junk inbox too!) Fill out the questionnaire and follow the emails instructions on taking pictures. (Don’t worry it’s easy!)
I’m not a photographer, will my phone camera work?
Absolutely! Most cell phones will work juuust fine. Make sure the flash is OFF and let as much natural light in the space as possible. Open those windows! This will help me see the true colors and undertones of the space. If there is a problem with the photo’s I will let you know immediately.
How long will it take to to get my consultation?
8-10 business days. Once I have your completed questionnaire and photos of the space in my hot little hands, I’m on it! (If it takes more than 14 days for me to receive your completed questionnaire and photos this could add to the 8-10 business day turn around time)
What will my consultation package contain?
You will receive your custom design consultation in a printable PDF file ranging from 2-5 pages for small packages and as many as 10-12 pages for larger packages such as the kitchen. Each one will have pictures, details explaining the “why’s” behind the finish and examples. After you receive your package we will schedule a 30 minute follow up phone call for questions or clarifications.
How many paint color recommendations will I get?
It depends on the paint color packages. The one paint color package will include one light and one dark paint selection. A complimentary trim color will be included. So you actually get three!
Do you offer refunds?
Occasionally due to photography or after trying every way know to man, I can not see what I need to see in order to give you solid design recommendations. I will notify you immediately and refund your purchase. This is rare, but it can happen.
Will you make revisions?
Not at this time. Rest assured my specifications will have tons of detail but once you receive my recommendations if my thorough explanation does not address a question or concern I will gladly answer your specific questions during our scheduled 30 minute follow up phone call.
Still not sure? Why not start with a paint color selection to see what you think?
For less than the cost of a couple gallons of paint you could save time, money and toss all those paint chips taped to your walls.
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